Job Description

This role is responsible for ensuring the smooth and efficient operation of business administration across MiTek. It plays a central part in supporting daily activities by maintaining clear communication with all departments and helping to keep processes structured and streamlined. Acting as the first point of contact for the business, the role manages incoming calls and provides a welcoming and professional interface for colleagues, visitors and clients. It also oversees the organisation of meeting rooms, lunches and general office logistics, while delivering comprehensive administrative support to ensure the wider team can operate effectively.

Job Responsibilities & Requirements

ESSENTIAL FUNCTIONS

Office Management

Process post daily.

Maintaining office supplies, e.g., stationery, milk for canteen, ordering ad hoc equipment/literature for efficient running of departments.

Organizing office space and arranging meeting rooms for visitors and staff when requested.

Maintain physical and digital files for numerous departments.

Post and track parcels and correspondence

Facilities Coordination

Scheduling and Coordination

Answer any switchboard calls (approximately 10 – 20 per day) and pass on to relevant departments.

Ordering lunch, preparing rooms for meetings/visitors.

Enter sign in visitors.

Set up webinars for CX – send out the forms via Teams, send reminders & invites.

Liaise with presenters regarding timelines and recordings.

Prepare training notes for each trainee – print & bind notes.

Arrange refreshments & lunch, book trainees onto the system, and set up the room.

Salesforce/Website

Set up customer logins for both the Salesforce Knowledgebase Portal and Website.

Add trainees to Salesforce when training is completed to allow trainees to receive their certification.

Manage all requests from the website inbox and deal with them appropriately.

Maintain the Salesforce database, ensuring all customer contact details are up to date and correct.

Health & Safety Support

Administration support for Health & Safety as and when required.

Coordinate H & S training for staff, including forklift, crane, and manual handling training.

Update the training schedule as and when required to assist audits.

Send certification to staff and store files appropriately. 

Travel Arrangements for Visitors/Staff

Assist with corporate MiTek visits, such as support with booking flights, car parking, hire cars, dinner reservations, hotels etc. or any other staff requirements.

Coordinate and create itineraries for any overseas visitors if required.

 Liaise with colleagues from EMEA or USA regarding any event bookings.

Amend any staff requirements as necessary.

Prepare, proofread and amend any Trading Agreements or Services contracts as necessary ready to send to customers.

When signed documents are received back from customers enter details on Salesforce and distribute them to relevant departments.

Store agreements appropriately in Salesforce.

SKILLS & ABILITIES

• Strong verbal and written communication skills with a professional and welcoming manner.
• Excellent organisation and time‑management skills, with the ability to prioritise effectively in a busy environment.
• Confident in general administration tasks, including handling documents, data entry, and maintaining accurate records.
• Able to use office systems and technology competently to support daily operations.
• Proactive and solution‑focused, with good problem‑solving skills.
• Customer‑focused approach, providing helpful and timely support to colleagues and visitors.
• Flexible and adaptable, able to respond to changing demands and support ad‑hoc tasks when needed.
• Strong team player who can collaborate effectively with all departments

DESIRABLE

• Experience working in a busy office or administrative environment.
• Familiarity with coordinating hospitality, meeting rooms, or front‑of‑house duties.
• Ability to use a range of digital tools and systems (e.g., Microsoft Office, booking systems, databases).
• Strong attention to detail with a focus on accuracy and consistency.
• Confidence handling enquiries and supporting colleagues across multiple departments.
• Demonstrates initiative and the ability to anticipate needs or potential issues.
• Positive, adaptable attitude with a willingness to support wider business activities when required.

EDUCATION:

• Good standard of general education. GCSE (or equivalent) in English and Maths at grade C/4 or above.
• Degree standard preferable

Career and Training opportunities available.

Hours: Mon-Friday (25 hours per week)

MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.

MiTek is an E-Verify and Drug and Tobacco-Free Workplace.

We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.

For accommodation to assist with completing this application, please contact Human Resources at +1 314-434-1200.

www.mii.com