Job Description

Will install, provide training, troubleshoot problems, and provide support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite at our customer locations. In addition the National Technical Representative acts as a liaison to the customer to provide software support and training, consultation to improve customer productivity and overall business operations using the MiTek software. Assistance shall include installation, system configuration, network interaction, feature usage, enhancement needs and system behavior.

Job Responsibilities & Requirements

Essential Functions

• Travel nationally to customer sites to provide software training and provide support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite.

• This role would be concentrating on training and education of wall panel design using MiTek software.

• Researches unsolved open software cases and provides solutions to customers.

• Collaborate with Product Management and Software Development to ensure proper correction of defects and implementation of enhancements into the software.

• Collaborate directly with Technical Documentation Group to assist with development of training materials to be provided to customer.

• Maintain records of daily data communication transactions, problems, and remedial actions taken as well as installation activities using Salesforce.

• Collaborate with staff, users, and management to examine more critical issues with the MiTek software.

Skills & Abilities:

• Education: Associate's Degree (two year college or technical school) preferred.

• Experience: Four plus years related experience in wall panel design and production.

• Familiar with MiTek SAPPHIRE Structure software, and AutoCAD preferred.

• Knowledge and experience with Microsoft Windows Operating Systems and various networking environments required.  

• Knowledge of Terminal Server/Citrix environments, SQL along with query and report writing preferred.

• Ability to interact at a high level of professionalism with others; including co-workers, vendors and customers.

• Attendance during regular work hours and overtime required.

MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.

MiTek is an E-Verify and Drug and Tobacco-Free Workplace.

We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.

For accommodation to assist with completing this application, please contact Human Resources at +1 314-434-1200.

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